Are you an IT graduate Technician looking for your first permanent IT support role? Do you want a role with training and a supportive line manager? Where you can learn a wide range of IT skills? Are you looking for a truly secure career? Do you have customer service experience? Are you an organised problem solver with excellent communication skills? Are you looking for a role with future career opportunities? If so, this might be the role for you… I am working with Hawkley Hall High School in Wigan (WN3) to find them a Graduate IT Technician to provide IT assistance to staff across their secondary school, reporting to an experienced and supportive Senior IT Technician. Hawkley Hall High School is a large secondary school with an excellent reputation. Part of the Rowan Learning Trust, a growing MAT likely to have further opportunities for you as your career progresses. Important Details re the Graduate IT Technician Role: Salary is £24702 - £27334 working all year round. Excellent pension with employer contributions of up to 19.6%. Training and development available. Funding available for industry recognised IT qualifications. Reporting to an experienced Senior Technician.Duties of the Graduate IT Technician: The Graduate IT Technician will provide IT support to staff and pupils, including preparation, and routine maintenance of resources/equipment Support the school's move to cloud first by providing support for staff and students Actively participate in training opportunities and further development of the cloud first environment Collaborate with colleagues across the Trust Contributing at school level on the migration of data and system to the cloud environment Actively engage with staff throughout the migration process and afterwards Perform routine fault repairs of software and hardware Perform network fault-finding and diagnosis as required Install new software and peripherals as required Install and maintain software and hardware as required Manage and maintain adequate stock levels of consumables Help teaching and support staff with advice regarding software and hardware as required Timely and accurate preparation and use of specialist equipment / resources / materials as required by staff / curriculum etc. Maintain accurate records as requested Liaise with third-party support providers as appropriate Investigate and research new technologies, hardware and software and assist in implementation Deliver training to teaching and support staff in the use of school systems Monitor and prioritise IT helpdesk tickets Support the remote learning provision in school Contribute to promoting a cyber-aware culture within schoolThe Graduate IT Technician Must Have: An IT related degree or similar comprehensive IT training course. GCSE grade C or above (or equivalent) in English and Maths Knowledge of PC Hardware/Software & Network Systems/Printers Must enjoy seeing jobs through to completion Must be able to work on own initiative, and to specific deadlines Excellent communication skills Positive attitude Patience and determination Be able to work with and around staff and students in a school setting Flexibility An empathy with children Approachable The ability to organise workload. The ability to work without direct supervision. The ability to work as a member of a team The ability to effectively supervise others The ability to maintain confidentiality Excellent attendance and punctuality recordAdvantages but not Essential: Full UK driving license Experience of working in an IT Support Environment. Experience of server management. Experience of working in a school environment. Sound knowledge of Active Directory, Server 2012/ 2016/ 2019, Windows 10/ 11 etc. Knowledge of major Microsoft cloud-based back-office systems including Azure AD, Exchange, SharePoint/OneDrive, Security & Compliance, Intune, Autopilot, Teams, etc. Evidence of experience managing projects Logical approach to problem solving Experience of working with Apple technologies (iPods, iPads, iMacs etc.) Knowledge of imaging and software deployment techniques (SCCM, Intune)I am managing the recruitment of this role, and any direct enquiries will be forwarded to Appoint-Ed. This role is subject to an enhanced child workforce DBS. If you are the Graduate IT Technician Hawkley Hall High School are searching for, let's talk. Please send your CV via this ad or call the Appoint-Ed office and speak with Kellie
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