Thebigchoice.com has rebranded! We're now Beetroot.com! Read what this means for you here

Graduate OR junior Full-stack software developer

Added 1st October 2024
Apply now
Company
People Source Consulting
Location
Tadworth
Salary
Competitive
Contract type
Contract

Job Description

Role: Graduate Software Support Engineer Location: Tadworth, Surrey Onsite role This role is exclusive to People Source We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software `Canvas.' This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment. Daily Duties: Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs Key skills: Degree in Engineering or equivalent Customer-facing skillset managing internal & external stakeholders Experience of using SaaS solutions in cloud environments e.g., AWS/Azure or equivalent Software development skills e.g. C/C++, Java, Python Help desk ticketing systems i.e., Jira Technical capability with analytical and problem-solving skills Desirable Skills: Experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience e.g., SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent i.e., Telco, IT Networks How to apply? Please email a CV to People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

Additional details

Location

Tadworth

Contract type

Contract

Job type

Graduate job

How to apply

Click the apply button below to begin your application. Don't forget to mention Beetroot to employers when you apply for the role.

Apply now
Similar jobs
People Source Consulting
Tadworth
Competitive
Added 2 days ago
RedTech Recruitment
London
£35,000 per annum
Added 8 days ago
RedTech Recruitment Ltd
Farringdon
£28,000 - £35,000 per annum
Added 8 days ago