You will work to receive, manage and deal with customer questions and complaints. Customer service advisors need to be confident in dealing with customers and calm enough to deal with unhappy customers registering complaints.

If you want to be a customer service advisor you need to be happy to deal with people frequently and able to resolve difficult situations.

Helping and advise customers
Dealing with complaints and questions via email, via phone, or in person
Selling products and taking payment
Passing the most important or complex cases to managers
Building a rapport with customers

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FAQs

FAQs

What skills and interests should an Customer service advisor have?

To work in this industry you'll need to be reat at dealing with customers, have the ability to handle difficult situations and complaints calmly, and have attention to detail in resolving customer's issues or explaining them to managers. IT skills are also important.

What hours does a Customer service advisor typically do?

37-40 hours per week is typical for a full time customer service advisor.

What environment is a Customer service advisor based in?

Customer service advisors are often based in offices or at a customer service desk in a retail outlet. You may have to work in uniform depending on the sector in which you are employed.

How much does a Customer service advisor travel?

It's unlikely that travel will be a big feature of a customer service job.

How much does a Customer service advisor get paid?

A customer service assistant can receive around £12,500-£30,000 depending on experience. The upper end of this range is reserved for those who gain promotion to team leader roles.

Perks & benefits

Larger organisations might provide perks such as discounted gym membership or private healthcare. You might have the ability to win bonuses for particularly good performance.

What qualifications does a Customer service advisor need?

There are no specific requirements but knowledge of customer service is helpful.

Useful subjects to study at school & university

Institute of Customer Service

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