About Us
Northern Powergrid is an electricity distribution business, delivering electricity on behalf of suppliers from the national transmission system to 3.8 million domestic and business customers.
Covering an area of 25,000 square kilometres, Northern Powergrid’s network extends from north Northumberland, south to the Humber and northern Lincolnshire, and from the east coast to the Pennines. The network consists of more than 31,000 substations and around 91,000 kilometres of overhead line and underground cables.
Core values
Northern Powergrid is dedicated to delivering a safe and reliable electricity supply to all its customers, 24 hours a day, every day.
Northern Powergrid takes its environmental responsibilities very seriously. In addition to measuring and taking tangible steps to minimise its own carbon footprint, Northern Powergrid is leading the development of a low-carbon smart-grid through the £54 million ‘Customer-Led Network Revolution’ initiative.
Also central to Northern Powergrid’s service offering is a full commitment to providing customer service excellence and engaging with stakeholders to facilitate continual business improvement.