Helping you find a career in the customer service industry
Customer service workers are on the frontline of the most industries. You're the first point of contact between a business and its customers. This means you'll be getting to meet and speak to a lot of different people, confronting unique problems and coming up with solutions that will keep your customers happy. A good customer service agent can be the difference between a one-time purchase and a loyal customer who only buys your brand.
Customer service is relied on heavily in the banking, retail and travel industry, as well as many others. This means there's a lot of opportunities in the industry for individuals with a diverse range of interests. Perhaps you have a passion for shopping and want to work within the retail sector, or maybe you've got a head for finance and want to work in a bank, or maybe you love seeing the latest blockbusters and working in a cinema really appeals to you. There's always a place for you in customer service.
Sometimes you'll be dealing with customers face to face and at other times over the phone or via email. At the end of the day, your aim is to make sure customers are making purchases from the business you work for, so good interpersonal and persuasive skills will take you a long way in the industry.
Customer service also offers jobs with flexible hours. Some companies will need customer service agents that work a 9-5 shift, while others will need agents at different times. There's a large demand for workers in the industry, so you should be able to find work with hours that suit your needs.
There's room for growth in the industry too. You may start out as a call centre operator, but with hard work and dedication, you could find yourself running the office, or in a head office role developing strategies and policies to improve the customer service function of your business!